Introduction

Welcome to Fox Haus. We are committed to safeguarding the privacy of our website visitors, clients, and users of our software services (“Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you engage with Fox Haus, whether through our website, marketing materials, software products, or any other related Service.

By accessing or using our website (the “Site”) or Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with these terms, please refrain from using our Site or Services.

Who We Are

Business Name: Fox HausContact Email: [Your contact email]Business Address: [Your business address]

Fox Haus is a husband-and-wife-owned marketing and automation agency that specialises in advertising, lead generation, and marketing automation services. In the course of our work, we may process and store personal data relating to our clients and end users who interact with our software or marketing tools.

Data We Collect

We may collect and process a range of personal data, including but not limited to:

Contact InformationName, email address, telephone number, billing address, and other similar information necessary to provide our Services.Account CredentialsWhen creating an account on our software platforms or related Services, we may collect usernames, passwords, and other security details.Payment InformationIf you purchase Services or products from us, we may collect relevant billing information. Payment details may be processed by third-party payment processors in compliance with applicable regulations.Technical DataIP address, browser type, operating system, referral URLs, page views, access times, and other standard web log data when you interact with our Site or software.User-Generated ContentAny content, messages, or other information you submit via contact forms, chat functions, surveys, or through our software.Marketing & Communication PreferencesPreferences in receiving marketing communications from us or through our third-party partners, and communication preferences.

How We Collect Your Data

We collect personal data in various ways, including:

Direct InteractionsYou may provide personal data by filling in forms on our Site, registering an account, or corresponding with us by phone, email, or otherwise.Automated TechnologiesWhen you use our Site or software, certain technical and usage information is collected automatically using cookies, server logs, and other similar technologies.Third Parties & Public SourcesWe may receive personal data about you from third parties such as analytics providers, advertising platforms (Google, Meta, etc.), software integration partners, and publicly available sources.

How We Use Your Data

We use your personal data to:

Provide Our ServicesSet up and manage your account, deliver our marketing and automation solutions, process payments, and communicate essential information about your use of our Services.Improve & Develop Our OfferingsAnalyse usage patterns, measure performance, and optimise user experience for our Site and software.Communicate with YouSend updates, notices, and information regarding our Services, including confirmations, technical notices, software updates, security alerts, and administrative messages.Marketing & PromotionsProvide you with information, offers, or promotions regarding our Services that may be of interest to you. You can opt out of marketing communications at any time.Legal & ComplianceComply with applicable laws, regulations, and contractual obligations; to establish, exercise, or defend legal claims; and to protect our rights, privacy, safety, or property, and that of our clients.

Legal Bases for Processing (GDPR & UK Data Protection)

Where the GDPR (General Data Protection Regulation) or UK data protection laws apply, we must have a lawful basis for processing your personal data. Typically, we rely on the following grounds:

ConsentWhen you have given clear consent for us to process your personal data for a specific purpose (e.g. marketing subscriptions).Contractual NecessityWhere processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract.Legitimate InterestsWhere processing is necessary for our legitimate business interests or those of a third party (e.g. improving our services), and these interests are not overridden by your data protection rights.Legal ObligationsWhere processing is necessary for us to comply with a legal obligation.

Data Sharing & Disclosure

We may share your personal data with:

Service Providers & PartnersSuch as hosting providers, payment processors, analytics services, or marketing platforms, who process data on our behalf under strict confidentiality agreements.Clients Using Our SoftwareIf you are an end user interacting with our software for one of our clients, relevant data may be shared with that client in order to fulfil the services requested.Business TransfersIn the event of a merger, acquisition, or sale of all or a portion of Fox Haus’ assets, your personal data may be transferred to the buyer or new entity.Legal & Regulatory AuthoritiesIf required to do so by law, or if we believe such action is necessary to comply with legal obligations or defend our rights.

We will not sell, rent, or otherwise share your personal data with third parties for their direct marketing purposes without your explicit consent.

International Data Transfers

Your personal data may be transferred to countries outside of your country of residence. When doing so, we ensure appropriate safeguards such as standard contractual clauses, Privacy Shield frameworks (where applicable), or other legally recognised mechanisms are in place to protect your personal data.

Data Retention

We will keep your personal data only as long as is necessary for the purposes set out in this Policy and to the extent required by law. This may include retaining certain data after your account is closed or you cease using our Services if it is necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

Security Measures

We employ various security measures to protect the confidentiality, integrity, and availability of your personal data. These include:

Secure servers and data centres.Encryption of data in transit (e.g. SSL/TLS).Restricted access to personal data, only granted to employees or contractors who require it to fulfil their roles.Regularly reviewing and updating our security protocols.

However, please note that no data transmission or storage can be guaranteed to be 100% secure. You share information with us at your own risk.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

Understand how you use our Site.Improve your user experience.Deliver relevant ads and marketing communications.

You can control the use of cookies at the browser level, although disabling cookies may limit certain features of our Site or software.

Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal data, such as:

Access: Request a copy of personal data we hold about you.Rectification: Ask us to correct any inaccuracies in your personal data.Erasure (“Right to be Forgotten”): Request deletion of your personal data in certain circumstances.Restrict Processing: Request limitations on how we use your personal data.Data Portability: Obtain and reuse your personal data for your own purposes across different services.Object to Processing: Object to our processing of your personal data in certain situations, including automated decision-making.

To exercise these rights, please contact us using the details provided below. We will respond to valid requests within any statutory timeframes.

Third-Party Links & Integrations

Our Site, software, or communications may contain links to third-party websites or integrations (e.g. payment gateways, social media plugins). We do not control those external platforms and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services you visit.

Children’s Privacy

Our Site and Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately so we can delete this information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the revised Policy on our Site with the “Last Updated” date at the top. We encourage you to review this page periodically for the latest information.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: [Your contact email]Address: [Your business address]

We will take any privacy concerns seriously and endeavour to address them in a timely and appropriate manner.

By continuing to use our Site or Services, you acknowledge that you have read and understood this Privacy Policy.